Analysis of the performance under the Citizen’s Charter during the month of April 2026 has been carried out, and the summary thereof is given below –
Description | No. of Applications |
A | Applications pending at the beginning of the month | 3,452 |
B | Applications received during the month | 18,270 |
C | Referred back to applicants for additional information | 572 |
| Total (A+B-C) | 21,150 |
D | Applications processed during the month
– Within timeline
– Beyond timeline | 18,677
18,622 (99.7%)
55 (0.3%) |
E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 2,473
2,458 (99.4%)
15* (0.6%) |
* Awaiting inputs from external agencies (15) |
Function-wise Status of Applications Received / Processed / Pending |
Function | No. of Applications |
Total | Processed | Pending |
Within timeline | Beyond timeline | Within timeline | Beyond timeline |
Banker to Banks and Governments | 8,384 | 8,384 | - | - | - |
Currency Management | 8,243 | 7,542 | 25 | 676 | - |
Debt Management | 940 | 806 | 1 | 133 | - |
Financial Markets | 8 | 8 | - | - | - |
FinTech | 1 | 1 | - | - | - |
Foreign Exchange Management | 2,300 | 1,310 | 15 | 961 | 14 |
Payment and Settlement Systems | 30 | 15 | 3 | 11 | 1 |
Regulation and Supervision | 1,244 | 556 | 11 | 677 | - |
Total | 21,150 | 18,622 | 55 | 2,458 | 15 |
The Reserve Bank of India regularly reviews the services covered under its Citizen’s Charter, and based on the recent review – (i) one service has been included, and (ii) the requirement for approval of three services related to UCBs and NBFCs has been done away with. Accordingly, the number of services under the Charter now stands at 198. (Brij Raj)
Chief General Manager Press Release: 2026-2027/198 |
