A comprehensive review of the various services offered by Reserve Bank of India under Citizens’ Charter and Regulatory Approvals was undertaken and the revised Citizen’s Charter was released on July 1, 2025. 2. An analysis of the performance under the Citizen’s Charter during the months of July and August 2025 has been carried out and the summary thereof is given below –
Description | No. of Applications |
A | Applications pending as on July 1, 2025 | 2,059 |
B | Applications received from July 1, 2025 to August 31, 2025 | 47,129 |
C | Referred back to applicants for additional information | 313 |
D | Total (A+B-C) | 48,875 |
E | Applications processed from July 1 to August 31, 2025
– Within timeline
– Beyond timeline | 45,751
45,474 (99.4%)
277 (0.6%) |
F | Applications pending as on August 31, 2025
– Within timeline
– Beyond timeline | 3,124
3,089 (98.9%)
35* (1.1%) |
* Awaiting inputs from external agencies / stakeholders (16), rationalisation of timelines (5), under process (14) |
Function-wise Status of Applications Received / Processed / Pending |
Function | No. of Applications |
Total | Processed | Pending |
Within timeline | Beyond timeline | Within timeline | Beyond timeline |
Banker to Banks and Governments | 19,774 | 19,774 | - | - | - |
Currency Management | 22,772 | 21,288 | 179 | 1,305 | - |
Debt Management | 1,954 | 1,794 | - | 160 | - |
Financial Markets | 20 | 17 | - | 3 | - |
Foreign Exchange Management | 2,169 | 1,274 | 79 | 805 | 11 |
Payment and Settlement Systems | 55 | 19 | - | 36 | - |
Regulation and Supervision | 2,131 | 1,308 | 19 | 780 | 24 |
Total | 48,875 | 45,474 | 277 | 3,089 | 35 |
3. Going forward, the status of performance under the Citizen’s Charter will be published on the first of every month. (Puneet Pancholy)
Chief General Manager Press Release: 2025-2026/1021 |
